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Customer Service Representative I (Half Moon Bay, CA)

  • Position:Customer Service Representative I
  • Job Classification: Regular, Full Time
  • FLSA Status: Hourly, Non Exempt
  • Department: Growing
  • Supervisory Responsibilities: No
  • Reports To: General Manager, Wholesale Center
  • Location: Half Moon Bay, CA

 

Job Summary:

The Customer Service Representative I does wholesale center front office functions along with other assigned duties.

 

Essential Responsibilities:

  • Provide excellent customer service.
  • Perform accurate cash handling and cashiering duties such as issuing appropriate receipts and accepting payments.
  • Working the phone order desk, ensuring that all orders are taken and then set to the production crew at the proper time for pulling.
  • Answering incoming phone calls, emails and faxes. 
  • Taking customer orders (phone, fax, email, face to face). 
  • POS system information maintenance.
  • Continual visual monitoring of front check out area to call scanners as needed. 
  • Assisting with Rocket Farms product transfers.
  • Point of sale sign production.
  • Weekly email newsletter production.
  • Maintain a clean and inviting environment for customers, to include light cleaning.
  • Assist in opening and closing store.. 
  • Accurately scan purchases, review with customer, batch and prepare purchased product and assist customers by loading products weighing up to 30lbs into their vehicles. 
  • Continually maintain working knowledge of all Company products and promotions. 
  • Perform other duties as assigned which may include helping the production crew if needed.

 

Requirements:

  • High school diploma or equivalent and/ or previous on the job training required
  • 2+ years’ experience in customer sales and/or service required
  • 2+ years’ experience in MS Office Business.
  • Previous experience with cash handling or payment processing preferred
  • Good oral and written communication skills.
  • Ability to lift 30 lbs.
  • Ability to work cross-functionally and in team settings.
  • Ability to work and solve problems rapidly in a fast paced environment, especially during peak seasons
  • Must be flexible and able to work a variety of shifts and schedules, hours ranging between 7:00AM to 4:30PM Monday through Friday

Interested in joining the Rocket Farms team? Fill out the job application form. Apply Now