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  • Position:Customer Service Representative I
  • Job Classification: Regular, Full Time
  • FLSA Status: Hourly, Non Exempt
  • Department: Growing
  • Supervisory Responsibilities: Yes
  • Reports To: General Manager, Wholesale Center
  • Location: Half Moon Bay, CA

 

Job Summary:

The Customer Service Representative I performs wholesale center front office duties along with other duties as assigned.

 

Essential Responsibilities:

  • Provide excellent customer service.
  • Perform accurate cash handling and cashiering duties such as issuing appropriate receipts and accepting payments.
  • Working the phone order desk, ensuring that all orders are taken and then set to the production crew at the proper time for pulling.
  • Answering incoming phone calls, emails and faxes. 
  • Taking customer orders (phone, fax, email, face to face). 
  • POS system information maintenance.
  • Continual visual monitoring of front check out area to call scanners as needed. 
  • Assisting with Rocket Farms product transfers.
  • Point of sale sign production.
  • Weekly email newsletter production.
  • Maintain a clean and inviting environment for customers, to include light cleaning.
  • Assist in opening and closing store.. 
  • Accurately scan purchases, review with customer, batch and prepare purchased product and assist customers by loading products weighing up to 50lbs into their vehicles. 
  • Continually maintain working knowledge of all Company products and promotions. 
  • Perform other duties as assigned which may include helping the production crew if needed.

 

Requirements:

  • High school diploma or equivalent and/ or previous on the job training required
  • 2+ years’ experience in customer sales and/or service required
  • 2+ years’ experience in MS Office Business.
  • Previous experience with cash handling or payment processing preferred
  • Bilingual (English/Spanish) preferred
  • Good oral and written communication skills.
  • Ability to lift 50 lbs.
  • Ability to work cross-functionally and in team settings.
  • Ability to work and solve problems rapidly in a fast paced environment, especially during peak seasons
  • Must be flexible and able to work a variety of shifts and schedules, hours ranging between 7:00AM to 4:30PM Monday through Friday and Saturdays 8:00AM to Noon.   
  • Position: Customer Support Specialist
  • Job Classification: Regular Full Time
  • Job Status: Salaried Exempt
  • Department: Customer Support
  • Reports To: Customer Support Manager
  • Location: Half Moon Bay, CA

 

Job Purpose:

The Customer Support Specialist position is responsible for the overall support of their assigned customers both internal and external. Duties include but are not limited to, acting in an analytical capacity as a problem solver and liaison between Sales Reps, external customers and various company departments and functions.

The Customer Support Specialist must have the proven ability to write reports, business correspondence and policy/procedure manuals and to effectively communicate information in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

 

Key Duties and Responsibilities:

  • Timely, efficient and accurate processing of new orders and order changes.
  • Prepare orders for entry both electronically and via hard copy.
  • Know customer order requirements at an expert level.
  • Follow-up on order issues and coordinate solutions with cross functional teams.
  • Effectively communicate all information pertaining to a customer order with all parties involved, i.e., transportation, sales, operations, etc., in both verbal and written form.
  • Effectively report on sales trends and assist Sales Reps in order to have a complete understanding of customers buying patterns and make recommendations as needed to Sales Reps.
  • Accountable for managing all order information by utilizing tools provided via system or hard copy.
  • Independently solve customer issues within the established guidelines while providing exceptional customer service and support.
  • Must possess critical thinking, problem solving, and analytical skills that significantly enhance our service standards (the ability to take many components such as current inventory, forecast, knowledge of product movement and replenishment and apply knowledge to management of order).
  • Work responsibly and safely at all times.
  • Perform any other related duties as required or assigned.

 

Essentials:

  • Bachelor’s Degree in related field preferred or equivalent work experience.
  • 2+ years minimum experience in both data entry and sales preferably in a wholesale environment.
  • Strong proficiency with Microsoft Office.
  • IBM AS400 iSeries (Power 6)/Navision preferred; or other order management software experience.
  • Intermediate: 10-Key, Alphanumeric Data Entry.
  • Ability to create read and analyze spreadsheets.
  • Strong interpersonal communication skills (verbal and written).
  • Strong mathematical skills, ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.
  • Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.

 

Physical Activities:

While performing the functions of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to talk or hear; and occasionally required to stand, walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

  • Position:Irrigator/Sprayer I
  • Job Classification: Regular, Full Time
  • FLSA Status: Hourly, Non Exempt
  • Department: Horticulture
  • Supervisory Responsibilities: No
  • Reports To: Grower
  • Location: Half Moon Bay, CA
  • Date: August, 2017

 

Job Summary:

The Irrigator and Sprayer I is responsible for performing various tasks to aid the cultivation plants as directed by the Grower. The Sprayer performs daily duties such as, but not limited to, irrigation, mixing chemicals and fertilizers, spraying chemicals and assisting department with other duties such table moving and minor repairs on machinery and/or irrigation system to ensure that crops are finished on timely manner and with minimal losses.

 

Essential Responsibilities:

  • Be able to learn, understand and manage the irrigation programs through the climate control system.
  • Responsible for irrigating assigned plants by hand when needed.
  • Responsible for the understanding and basic knowledge about the use of pesticides (fungicides, insecticides, PGR’s, biologicals etc.) and its applications.
  • Scouting for diseases, pests and crop related issues and immediately report to the grower
  • Mix and spray chemicals on plants as directed.
  • In charge of keeping “Spray Signs” current.
  • Responsible for the basic maintenance and repair of irrigation systems, spraying machines and other minor equipment. Report major maintenance issues to Grower and Maintenance Team.
  • Ensure proper growing environment for assigned plants by opening or closing vents, doors and shade cloths as instructed.
  • Perform Greenhouse(s) housekeeping duties such as, but not limited to: weeding, sweeping, bench preparation, etc.
  • Assist with crop maintenance activities such as, not limited to: plant selection, plant spacing, plant pinching, etc.
  • Attend mandatory trainings as they are scheduled by their supervisor.
  • Perform any other related duties as required or assigned.

 

Requirements:

  • 1- 2 years of experience working in greenhouses, irrigation, spraying, growing fields or related
  • Intermediate written and oral communication
  • Ability to read and understand manuals and operating procedures
  • Bilingual (English/Spanish) preferred
  • Ability to work with others in team and independently.
  • Willingness to train new prospects on basic irrigation and spraying responsibilities
  • Flexibility to work some weekends and overtime during the weekdays
  • Must be able to pass medical respiratory and general physical exam
  • Position: Maintenance Specialist I
  • Job Classification: Regular, Full-Time
  • FLSA Status: Hourly, Non-Exempt
  • Department: Maintenance
  • Supervisory Responsibility: No
  • Reports To: Maintenance Manager
  • Location: Half Moon Bay, CA
  • Date Revised: January, 2017

 

Job Summary:

The Maintenance Specialist is responsible for providing support in the maintenance of greenhouses, landscaping, construction and other equipment at Rocket Farms Inc. The specialist works cross-functionally with other teams and departments to ensure operations are running smoothly across the company at all times.

 

Essential Responsibilities:

  • Focus on completing tasks such as, but not limited to: digging trenches for concrete foundations and underground plumbing, drainage, electrical wiring, carpentry work, moving materials, landscaping and the effective use of tools and equipment to different work sites.
  • Effectively use construction portable power tools such as skill saws, tamping hammer, jack hammer, cement cutters, electric drills, grinders, etc. and hand tools such as hammers, pliers, bolt cutters, chisels, etc. to complete assigned work orders in a timely and efficient manner.
  • Provide daily maintenance support to assigned greenhouses by replacing and or repairing equipment, materials such as: glass planes, fiberglass, racks, vents and other required materials to ensure greenhouses are operating safely.
  • Responsible for assigned maintenance vehicle and its appropriate use to conduct daily assigned tasks.
  • Perform maintenance and repairs on field irrigation systems, pumps pipes, fertilizer injection systems, pulse systems, air lines, CO2 lines and plumbing pipes. warehouses, and bathroom or kitchen plumbing.
  • Coordinate tasks accordingly to level of importance and perform emergency work as needed.
  • Work safely and responsibly at all times. This includes, the appropriate use of equipment such as: saws, hammers, drillers, grinders, etc. and wearing the appropriate protective equipment for each job as required by safety protocols. Report any hazardous conditions to the Maintenance Manager immediately.
  • Build and maintain working relationships with co-workers to ensure all maintenance tasks are being met.
  • Perform other duties as assigned or required.

 

Requirements:

  • High School Diploma or equivalent and/ or previous on the job training required
  • 3+ years’- experience in a manufacturing, greenhouse operations, mechanical or similar role
  • Demonstrated knowledge and experience with heavy equipment and machinery (i.e. chainsaws, hammers, drillers, etc.)
  • Ability to read and understand manuals
  • Effective communication skills, oral and written
  • Bilingual (English/ Spanish) required
  • Ability to work long hours and weekends as needed
  • Valid CA Drivers License. Must maintain eligibility for company Vehicle insurance
  • Position:Marketing Analyst
  • Reporting To: Senior Product Manager, Marketing
  • Location: Half Moon Bay, CA

 

At Rocket Farms, we are an agile company of growers, entrepreneurs and innovators who grow and create value-added living plants and foods that enhance health, happiness and the quality of life.

We create fashionable live plants and delicious living foods that enhance the quality of life for our consumers and our employees, grown and developed on our indoor farm in beautiful Half Moon Bay, California.

The marketing team is responsible for bringing this promise to life. We are the key driver of innovation and excellence, always looking towards the future with an eye on today. We look at today’s trends and behaviors and how our products enhance consumers’ quality of life. At Rocket Farms we strive to create a lasting impression among our customers and consumers, while improving performance, sales and market share.

 

Job Summary:

A Marketing Analyst is an integral role in our Marketing Department Team. The Analyst is responsible for designing, building and executing pricing strategies for our broad range of products, in line with organizational and customer specific projects. The Analyst will use market place data, cross-functional input, and our internal data query systems to execute sound pricing strategies for various projects. The analyst will report directly to the Senior Product Manager to ensure alignment on product development objectives and timelines.

 

A Day In the Life:

  • Develop and build a pricing model and strategy that meets and/or exceeds stated objectives
  • Partner with cross-functional teams to gather sound costing data to ensure accurate pricing is completed
  • Execute simultaneous projects that are interdependent on each other, including product engineering, multiple data sources and complex product development strategies
  • Handle and execute ad-hoc project requests with minimal execution
  • Understand customer data and consumer behavior and transfer engineer this information into a sound pricing strategy
  • Manage multiple small or medium-sized projects simultaneously, perform well under pressure, and be a team player 
  • Additional tasks as needed

 

Qualifications:

  • Bachelor’s degree in quantitative field 
  • 3-5 years related experience 
  • Experience with an enterprise software system, Navision a plus 
  • Experience working in a marketing organization 
  • Demonstrated ability to multi-task and succeed in a fast-paced dynamic environment
  • Effective project management skills with ability to prioritize, plan and deliver assignments on time
  • Advanced Excel skills and proficiency in other Microsoft Office tools

 

Physical Activities:

While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance and color vision.

  • Position:Marketing Manager
  • Reporting To: Senior Vice President, Marketing
  • Location: Half Moon Bay, CA

 

At Rocket Farms, we are an agile company of growers, entrepreneurs and innovators who create value-added living plants and foods that enhance health, happiness and the quality of life.

We create fashionable live plants and delicious living foods that enhance the quality of life for our consumers and our employees, grown and developed on our indoor farm in beautiful Half Moon Bay, California.

The marketing team is responsible for bringing this promise to life. We are the key driver of innovation and excellence, always looking towards the future with an eye on today. We look at today’s trends and behaviors and how our products enhance consumers’ quality of life. At Rocket Farms we strive to create a lasting impression among our customers and consumers, while improving performance, sales and market share.

 

Job Summary:

The marketing manager overseas market trends and manages the day to day marketing activities of the organization. The Marketing Manager supports the execution of the long- term marketing strategy for the organization. The Marketing Manager will work closely with many teams, including internal and external customers and consultants.

 

A Day In the Life:

  • Manage all marketing for the company and activities within the marketing department, including digital, print and social media channels
  • Develop and support the marketing strategy for the company in line with organizational objectives
  • Co-ordinate product and marketing campaigns with sales activities
  • Monitor the company’s marketing budget
  • Create and execute all marketing material in line with marketing strategies
  • Plan and execute promotional product campaigns in coordination with product strategy
  • Support brand management and corporate identity
  • Manage and prepare online and print marketing campaigns
  • Create a wide range of different marketing materials, monitor and report on effectiveness of marketing communications
  • Work closely with design agencies and assisting with new product launches
  • Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
  • Analyze potential strategic partner relationships for company marketing

 

Qualifications:

  • Bachelor’s degree in Marketing.
  • Strong analytical and project management skills.
  • Confident and dynamic personality
  • Digital and social media platform experience and know-how
  • Strong creative outlook
  • Passion for the product

 

Physical Activities:

While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance and color vision.

  • Job Title:Warehouse Receiving Lead
  • Job Classification: Regular Full Time
  • Job Status: Year-Round, Non-Exempt
  • Department: Supply Chain
  • Reports To: Transportation Manager
  • Location: Half Moon Bay, CA
  • Date: August 2018

 

Job Purpose:

The Warehouse Receiving Lead is responsible for unloading trucks with hard goods and perishable goods by forklift, pallet jack or by hand, and driving a company truck to transport materials when needed. Will inspect and verify counts with shipping documentation, distribute materials to the appropriate department or location. Primary responsibilities are to control the inventory movement of warehouse items within and between departments (Bins) in relation to the rest of the Location. Ensure that all materials are properly received, put away, and accounted for. Responsible for physical count of all nursery supplies. Will coordinate and organize all warehouse activities and equipment used while maintaining the integrity of materials stored. Required to make accurate and timely decisions regarding any and all receiving and warehouse functions.

 

Key Duties and Responsibilities:

  • Ensure all received goods (hard goods, live goods and materials) are put away in proper locations.
  • Ensure that all material requests get picked and delivered on time.
  • Provide direction to support team for the movement of products.
  • On a daily basis monitor all material request orders and pick for production or other departments.
  • Enter materials transactions for all goods received or transferred/reclassed, ensuring all transactions are promptly recorded in the system and turned into purchasing.
  • Inspect all overseas hard goods, note and report all damages to appropriate team.
  • Verify all counts received; notify appropriate team of any shortages or damages immediately.
  • Conduct physical inventories monthly and oversees weekly cycle counts.
  • Manage storage space in all warehouses, ensure space is properly utilized and retrieval of goods is facilitated.
  • Assist in loading of trucks and process necessary shipping documents
  • Maintain quality of hard goods that are stored in outside locations
  • Consolidate warehouse locations and bins to store materials properly.
  • Warehouse dry goods that will remain in stock.
  • Clean up warehouse area as needed.
  • Assist purchasing agents or A/P with any questions on receiving reports.
  • Answer phone calls, emails, regarding incoming shipments or materials in stock.
  • Work safely and responsibly at all times. Report all unsafe conditions immediately.
  • Other duties as requested by the supervisor/ department head.

 

Essentials: 

  • High School Diploma, GED or 2+ years of related work experience required
  • Intermediate Microsoft Business Suite knowledge
  • ERP knowledge Preferred
  • Forklift Certified
  • Ability to work extended hours, including some weekends during peak periods
  • Ability to multi-task and adapt quickly to continuous change
  • Effective communication verbally and in writing
  • Bilingual in English and Spanish preferred
  • Team player and excellent organizational skills

 

Physical Activities:

While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance and color vision.

Interested in joining the Rocket Farms team? Fill out the job application form. Apply Now